Frequently Asked Questions

2024-06-30 Visits:

Professional Custom Wig Glue Service: Frequently Asked Questions


At [Your Brand Name], we understand that every user has a unique scalp condition, lifestyle, and durability needs. Therefore,

 we offer professional custom wig glue services to create the safest, most comfortable, and longest-lasting wearing experience for you.

 Below are detailed answers to your questions about our customization service, which we hope will help you better understand our services.


I. Customization Process and Fit


1. Q: What exactly is custom wig glue? What information do I need to provide?


A: Customization is not simply mixing raw materials. Our experts will precisely match or fine-tune the formula based on your individual needs to

 achieve the best results. The information you need to provide is our "Formulation Guide":


Scalp Condition: Do you have an oily, dry, or sensitive scalp? Do you sweat easily?


Skin Type and Allergy History: Are you allergic to latex, acrylic, or other common ingredients?


Wearing Needs: How long do you need the wig to last? (e.g., daily removal, continuous wear for several days, or ultra-long-lasting wear for over a week)


Living Environment: What is your local climate like? (Dry, humid, rainy, hot) How active are you daily? (e.g., do you exercise frequently and sweat a lot?)


Usage Experience: Are you a first-time user or an experienced user? What is your preference for viscosity (strong adhesion vs. easy removal)?


2. Q: What is the specific customization process?


A: Our process is simple and transparent, ensuring that every step is tailored to your needs:


Step 1: Online Consultation and Assessment - Fill out a detailed customization questionnaire or schedule a one-on-one consultation with our advisor.


Step 2: Personalized Solution and Confirmation - Our expert team will analyze your needs and recommend 1-5 of the most suitable base

 formulas (e.g., hypoallergenic formula for sensitive scalps, super-strong antiperspirant formula for oily scalps), and clarify all ingredients.


Step 3: Sample Trial (Optional but Recommended) - To ensure everything goes smoothly, we strongly recommend that you first try the customized sample 

we send you, performing a 24-48 hour skin test on your scalp to confirm there is no adverse reaction.


Step 4: Formal Production - After your satisfaction, we will produce a sufficient quantity of full-size products for you in a sterile environment.


Step 5: Personalized Delivery - The product will be packaged and shipped to you with your name and personalized usage instructions.


II. Regarding Product Safety and Ingredients


3. Q: Is the ingredient in the custom glue safe? Is it suitable for sensitive scalps?


A: Safety is our highest priority.


Medical-grade Raw Materials: We strictly select medical-grade raw materials that have passed global safety certifications, ensuring safety from the source.


Non-irritating Formula: We provide a low-allergen water-based formula that is latex-free and solvent-free, greatly reducing the risk of allergies.


Transparent List: You will receive a complete ingredient list for your customized product, with all information open and transparent.


Specifically for Sensitive Scalps: If you have a sensitive scalp, we will choose the gentlest base for you and avoid known irritating ingredients.


4. Q: What types of wig glue can I customize?


A: We can provide various types of customization based on your needs:


By Texture: Liquid glue


By Properties: Refreshing (avoids breakouts), Strong (for oily scalp and sweat), Easy-to-Wash (removes daily without residue).


By Color: Transparent or customizable to a color close to your skin tone for a more invisible effect.


III. About Use, Removal, and Care


5. Q: How should I properly remove the custom glue? Will it damage my scalp or wig?


A: Proper removal is crucial. We provide professional guidance: Dedicated Removal Solution: We strongly recommend using our customized 

or recommended dedicated removal solution, which effectively dissolves the glue and is gentle on the scalp.


Removal Steps: After purchasing the product, you will receive a detailed illustrated or video removal tutorial. Follow the principle of "dissolve first, 

then gently push," and never pull or yank.


Wig Care: Dedicated removal solution and correct techniques can effectively prevent glue residue, protect your wig's base mesh, and extend its lifespan.

 6. Q: What should I do if I experience an allergic reaction or discomfort?


A:First principle: Discontinue use immediately! Thoroughly clean the affected area with a dedicated removal solution.


Pre-testing: This is why we strongly recommend a sample trial; it's the most effective step in preventing allergies.


Consult an expert: If persistent redness, swelling, or itching occurs, please consult a dermatologist promptly.


IV. Regarding Price, Delivery, and After-Sales Service


7. Q: Why is custom adhesive more expensive than generic products?


A: The value of custom services lies in their unique precision:


Professional Consultation Costs: Includes the assessment time and expertise of our team of specialists.


Small-Batch Precision Production: An independent, clean production line can be started by one person,

 significantly increasing costs compared to large-scale standardized production.


Top-Tier Raw Material Sourcing: We use safer, higher-quality raw materials, resulting in higher costs.


Quality Control and Service: Strict quality control, sample testing, and continuous after-sales support ensure you receive the safest and most effective product.


8. Can you provide logo customization?


A: We can print labels with your company logo. You can find this option when selecting product options. If you encounter problems uploading your logo,

 please send it to ljl19840520@gmail.com, including your name and order number in the email.


9. What label material do you use?


A: We use removable high-gloss biaxially oriented polypropylene (BOPP). In simple terms, BOPP material is stretched flat in both directions. 

This process enhances the film's strength to meet the demands of demanding applications. BOPP material is versatile and can withstand harsh environments.

 This material is ideal for label products that may come into contact with water or oil.


10. Q: How long is the customization cycle?


A: Standard cycle: From confirmation of requirements to shipment, it typically takes 10-15 business days.


The cycle includes: scheme development, communication confirmation, formal production, and quality inspection. To ensure your rights,

 we will not skip necessary confirmation steps.


11. Q: Can I return or exchange products if I am not satisfied with the customization?


A: Due to the personalized and hygienic nature of customized products, once produced, returns and exchanges without a reason are not accepted.


V. Payment Methods?


12. Q: What payment methods do you accept?


A: We accept PayPal and WorldFirst payments. We are still working to find more transaction service 

providers to ensure the safety of our customers when shopping on our website.


Our Guarantee: We maximize your satisfaction through two core processes: "In-depth Consultation" and "Sample Trial." During the trial phase,

 you have ample opportunity to verify if the product suits you.


Quality Commitment: If the product has any non-human-caused quality issues (such as leakage or deterioration),

 we promise a no-questions-asked return or exchange.


Start Your Journey to Stable Confidence


We believe the most suitable wig glue for you will allow you to completely forget it's there, enabling you to confidently enjoy life. If you still have any questions,

 our professional consultants are always ready to assist you.


Consult us today to find your personalized bonding solution.


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